small business ecommerce

Here's a great explanation of what you need to do if you're a small business wanting to sell stuff online.

(from http://www.usatoday.com/money/smallbusiness/columnist/strauss/2009-09-21-putting-your-business-on-the-web_N.htm )

Step 1: Notice what works: Whether it is eBay, Amazon, or your own favorite, e-commerce sites that succeed tend to do the same things right:

• They are attractive, intuitive, engaging, and easy to navigate
• They offer plenty of inventory
• They are easy to shop and check-out
• There are discounts and specials (coupons, free shipping, etc.)
• They offer great customer service

Step 2. Consider the competition. Who else sells what you want to sell? Take a look at the players both big and small. Buy some merchandise from them and ask yourself – what do they do right, and wrong, and how can it be it be improved?

Step 3. Pick your products: If you are in business and have products that you already sell, then adding them to your online store is easy: Take pictures of them, add them to your online catalogue (see below) and write some great copy.

If you don't know what you want to sell, then consider your options. There are tons of wholesalers and distributors from which to choose. If you don't know of any, I would suggest you surf over to my site –MrAllBiz.com– and check out the wholesale product search engine we offer. You can find wholesalers for just about any product you are looking for.

Note: The culture of the Web is one of discounts, keep that in mind, and remember that selling expensive items online is more difficult.

Step 4. Create a great site: You have about five seconds once someone finds your site to impress them enough that they will decide to poke around a bit and maybe buy something. That means your site must be graphically pleasing to the eye, unique, and useful.

Step 5. Consider drop shipping: What if you just want to get your feet wet and don't want to spend a lot of money discovering whether this online universe is for you? Then check out drop shipping. Drop shipping is an arrangement between you and a wholesaler whereby you offer their products on your site but you don't actually physically stock any inventory. If someone clicks and buys, notice is sent to you and the wholesaler, the wholesalers ships the product using your labels and logos, and you split the profit.

If you think this is a great way to get started, you are right. There are no products to buy and stock, no huge up-front costs, no labor expenses, etc. You can find drop shippers for most any product by doing an online search, or again, by typing "drop shipping" into the product search engine at my site.

Step 6. Build your store: There are two parts to your online store – the front end and the back end. The front end is what the world sees – your products for sale, specials, policies, and so on. The back end is what you see – inventory control, reports of what sells, etc.

You will need to find an online partner / Web host to help you build your store. Their software will create both the front end and the back end. It will allow you to create thumbnails of your products as part of your overall online catalogue.

What you want is a partner that offers

• Pre-designed, customizable templates
• Inventory support
• Easy acceptance of credit cards
• Search engine optimization
• Easy adding and subtracting of products
• Up-selling tools, coupons, gift certificates, etc.
• Real time stats and reports
• Secure transactions, and
• Plenty of support

Step 7. Handle sales: To be able to accept online sales, you will need a merchant account (an account with a credit card issuer) and / or the ability to accept PayPal payments. You will also need to be able to handle inquiries, returns, exchanges, and refunds. Don't underestimate shipping and related costs either.

Plenty of other small businesses have made the leap to online success, and if they did it, so can you.

Solar Panels shaped like clay roof tiles

I love this!

Converting to solar energy means covering a roof in unsightly solar panels. Not necessarily: Philadelphia company SRS Energy has developed the Solé Power Tile, a roof tile designed to sustainably convert sunlight into electricity without compromising aesthetics. The dark blue tiles, manufactured by SRS Energy, are jointly branded and distributed by US Tile and specifically designed to be compatible with the clay roof tiles manufactured by US Tile. Customers who purchase clay tiles will be given the option to upgrade a section of their roof to Solé Power Tiles. When installed, the system can offset a large proportion of a homeowner's energy costs—not to mention cleaning their carbon conscience. The tiles are available in select West Coast markets this autumn, with a nationwide rollout planned for spring 2010.

SRS Energy says that the Solé tiles, made from a high-performance polymer often used in car bumpers, are lightweight, unbreakable and recyclable. Flexible solar technology by United Solar Ovonic is embedded inside each tile, allowing them to function independently of each other. Meanwhile, the performance of the system as a whole is monitored remotely by SRS Energy and US Tile. The director of engineering at SRS Energy is J.D. Albert, who also developed the electronic ink technology used in Amazon Kindle and the Sony Reader.

What's so attractive about the Solé Power Tile system he and his team have produced is that it makes it easy for consumers to make a green choice, without having to settle for a product they find unappealing. With more tile styles and colours in the pipeline, SRS Energy could soon be enjoying a big chunk of eco-bounty, as will any other company that can remove the disincentives from sustainable technology.

Website: www.srsenergy.com

Asking questions helps retailers reduce returns

Auto-parts retailer JC Whitney cut back on customer returns by allowing customers to post questions on its e-commerce site that the staff answers. It helps shoppers make the right purchase and helps vendors identify marketing opportunities.

What a great idea!

http://www.internetretailer.com/dailyNews.asp?id=31814

20%of tweets contain brand names

A Penn State study found that in the US, 20% of tweets are about brands.

Researchers led by Jim Jansen, associate professor of information science and technology, and Twitter chief scientist Abdur Chowdhury looked at half a million tweets. 20% of them were apparently people 'asking and providing' product information. Assuming three million tweets a day, that would translate into 600k posts daily of direct relevance to brands.

'Providing product information' is a definition that's wide enough to include any tweets about a product or service - I went to this restaurant today, I bought this mobile phone and so on. I guess it is true that as a personal broadcasting system we do use Twitter to talk about stuff we buy or like / dislike a great deal.

According to the study authors, the large amount of brand data on Twitter can pretty much provide you with a sentiment map if you monitor and analyze tweets over time: What do your customers and non customers think about your product, what features are going down well / not so well, and how are your competitors faring.

http://www.socialmediatoday.com/SMC/123878