When Godiva Chocolatier created its customer-rewards program this year, the initiative wasn't run by the marketing chief or advertising chief but instead fell to the chief information officer. Godiva CIO Mike Giresi says he drew on his history with sales and information technology to design a program tailored to Godiva and its customers. The program centers on creating better understanding of customers' preferences via an online community that Godiva initiated in 2008.
from Information Week
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